We believe that placing your trust in a company or organisation may make you feel vulnerable because you actually surrender your control and become reliant upon their commitment to deliver what they promise….
I personally take direct responsibility for the total commitment every client makes and endeavour to take care of you in terms of understanding your hairstyling needs and how you feel during your time with us.
Actions speak louder than words, therefore we aim from the start to select the right people to join our dedicated team, some of whom have already been with us for over twenty years. If they are open minded and receptive to our core values then the people we select today will be our stars of tomorrow.
Team members must recognise this involves more than how we style hair, yes their skills must be constantly evolving for them to remain motivated and stimulated for their clients, so a genuine love of hairdressing and a desire to help others is essential. And we all value good manners, personal appearance and grooming so nobody lets the team or our clients down in any way.
As a team we all recognise that in return for your trust, our commitment must be to provide you with more than you would expect in terms of your complete and total satisfaction with our service to you.
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