Hair Lab – Basingstoke

Basingstoke, Hampshire

I was tody at hair lab woking to cut my hair the lady said ok at 16:00 im free i was agree i came back in 30 min and after i waited for 15 min she said i never go at front desk and that she is busy but she only stay and chat with her friend.Not professional at all.very dissapointed.

Amazing experience! Recently switched from having my hair done at a friend\'s house to having it done professionally, and I am loving every second! My new hairdresser, Taylor, is extremely kind and I have learnt a lot about what to do with my hair. She\'s perfectly recreated the pictures I\'ve shown her and has given lots of tips, as well as engaging in conversation to keep us entertained. Absolutely amazing!! Definitely recommend to anyone reading this!

Booked a light brown balayage hair lab woking and walked out with uneven, un-blended BRIGHT orange and black hair. I was only told that my hair would appear as a ‘slightly warmer/darker’ shade of brown. At the wash bowl I was then told my hair would now be a ‘slightly coppery’ shade of brown. Stylist (Elise) was not honest with me during the process about how it went wrong. I had initially asked for the balayage to be as close to my roots as possible however the bright orange colour was placed nowhere near the roots. Stylist then wasn’t open to any conversation regarding a refund after completely ruining my hair. All I received was an offer for me to come in TWO days later for her to tone my hair after which would not fix it (only after me having to constantly ask for something to be done to fix it) and a ‘sorry bout that’ However ; after speaking to someone else at the salon I was able to come in the next day to have it fixed. A different stylist did an amazing job at fixing the horrid bright orange colour although after all, my hair ended up looking very similar to what it looked like before I booked in to get it done just glad it’s been fixed now. This was definitely just an issue with the one stylist in particular (Elise) who completely ruined my hair rather than the salon itself considering how unprofessionally my hair was done by her + how she chose to handle the situation as if it were no big deal whilst completely trying to ignore the fact that my hair had gone terribly wrong. I would completely avoid booking with her. The other stylist updated me during each step and listened to my expectations for my hair very carefully which I am grateful for. Overall was a very traumatic and upsetting experience and don’t think I’ll be getting my hair done again.

Absolutely love having my hair washed and blow dry Millie does my hair amazing they are all good but Millie stands out very friendly too

I have been here before and recently had a cut by Olivia . She was very attentive and I was thrilled with the result, and a lovely blow dry too. The salon is so friendly with the most delightful and skilled manager who always makes the time to chat . Excellent products in stock, Kerastase and L’Oreal. Had a lovely complimentary coffee too. Would highly recommend and have made my next appointment. Helen

I had a lovely experience for my first time at this salon, all the staff were so lovely and welcoming and the stylist did an amazing job on my hair and completely listened to what I wanted to do, while suggesting ways she could make it happen. It was a wonderful environment and I was so happy with the end result of my balayage

Avoid Hairlab Woking. Staff with really poor attitudes. Really disappointing from a big chain, customer service non existent.

Absolutely shocking service at Woking. Tried to charge £55 instead of quoted price of £35 for a trim on gent (with long shoylder length hair). The staff were less than welcoming. Bad attitudes and actually let me walk out with a big blow waved Bob haircut that looked terrible. Staff were standing at the counter and pointing at me and laughing behind their hands. I\'m a 21 year old masculine trendy man who was made to feel embarrassed. Customer service awful. Avoid avoid avoid . I work in the hair and fashion industry as a model and this experience is really disappointing from a salon chain. Bad management to let your staff behave in such an unprofessional manner , shame on you Hair Lab.

Patience is always so great when I come in for my usual colour and cut. She is efficient and great at what she does. And always remembers to check in on what we are doing to see if i want to make any changes. Highly recommend, as someone with curly hair I have been through a lot of hair dressers so I am so glad I have found someone to stick with!

New colour new style for Autumn . Thankyou Milli great job.

I have loved my experience with Hairlab over the last couple of years!I can’t not rate Keira and Eliose highly enough!..They are always polite,friendly and do an excellent job on my hair!..The only downside is that I have to cut down on my spending!Feel very sad to leave!

Sing did my hair and I absolutely loved it! Thank you to Sing for making my hair look amazing with my blonde balayage.

I had a cut, style, and dry with Hollie C today, my hair had been damaged from months of bleaching and dying and I\'ve come out of it with healthier-looking and healthier-feeling hair. I\'ve been a customer for years at this point, and will always come to Hair Lab as a pamper/treat for myself.

Huge thank you for my daughters lovely hair cut today! Gorgeous layers added and she was really so well listened to on what she would like . Thanks also to supporting staff for the lovely coffee and the lady who washed her hair. We will come again x

Hollie was fantastic!! She is very professional and talented. I Recommend her

Had scattered blonde highlights on my brown hair and my hairstylist was wonderful! She kept me in the loop of what we were doing and why :)

Ellie did a great job with my cut, she was attentive, friendly and put a lot of effort into making my straightforward style look amazing

First time visit to an hairdresser in the uk, very friendly and lovely staff.

Zahar, as allways have made with her magical hands a miracle! She is not just the best hairdresser, but also a very nice, polite and beautiful lady! Thank you very much, Zahar for all your support! Bless you! See you soon!

Sahar is the best. She handles my curls really well. She listens to you and understands what you want. I would recommend curly girls to Sahar. She gives full attention and with her service, it is her personal touch which makes her stands out. It was my third appointment with her and I loved it. Thank you x