Ken Picton Salon

Cardiff

Hayley is great. During the consultation she listened to what I wanted, and put me at ease immediately. The cut was fabulous - I'm more than happy, and will be back!

Really happy with my colour by Rhian and Hayley was amazing as usual on cut.

Tara was very patient and understanding. She made me feel at ease and fully explained why I was having some issues with my hair. She talked me through the process and I trusted her completely. I have now just booked my next visit. Thank you ️

I’ve thought long and hard about sharing feedback this time. I’ve been a loyal customer for well over 20 years and had a fantastic experience with Amanda and Amber. But the reality is that the experience at the salon has changed massively over the past year and particularly over the last 4 visits. I feel increasingly that my loyalty and business isn’t recognised or appreciated. The front desk experience these days is brusque and unwelcoming to say the least - on recent occasions both arriving and leaving I have been made to feel that I am taking up staff time and distracting them from something more important. Coco was a refreshing change yesterday. I recently introduced a friend, as Amanda is such a brilliant colourist, but the experience she had with the reception team was poor on two phone calls and during her visit - I was embarrassed to have made the recommendation which was only rescued by the brilliant work of Amanda and Stef. Maybe it’s time to reconsider the customer experience, finally fix the broken chairs at backwash and retain loyal customers? I wonder if there will be a response to this feedback and will be very happy to discuss in further detail. Jane

Professional service Friendly and engaging stylist A nice cup of tea made and a good head massage at the basin!

Fabulous as always Steph. Came out of the slab feeling like a new woman

A very friendly welcome from Rebecca followed by an excellent haircut.Thank you!

Great haircut and very professional service. Thanks for a lovely experience.

Stef always gives me a really great haircut, which grows out beautifully. Thank you.

My first visit to KP having been a client at Guy Christian previously. Rhian was so lovely, no judgement about how long it’s been since I had my hair cut!! Great advice and really friendly. Salon is immaculate and has a great vibe. Thank you!

Myself and my daughter visited the salon today we can’t than Rhian and Sophie enough. We had a wonderful experience from the moment we stepped through the door they both went out of the way to make our experience lovely. Our hair looks gorgeous!!! So very grateful thank you both ️ we look forward to seeing you again soon x

Fab x

Rebecca is great, professional as always and feel really comfortable with her! She offers her advice when looking at how my haircut would grow out with my upcoming wedding. Only thing was the colder hair wash station with the water issue- but was well informed by the team.

Excellent service. Kelly knows exactly what I need and is well acquainted with my hair.

Excellent cut by Hayley

Had to change stylist as Harriet is on maternity. Rebecca did an amazing job! I am so pleased with the cut and style, thankyou

Fantastic consultation and cut, as always with Rebecca. A warm, friendly and professional individual, who makes me look and feel amazing.

I visited Tara for the first time and honestly couldn’t have asked for a better experience. From the moment I arrived, she made me feel so comfortable and at ease. She really listened to me, took the time to understand what was important to me, and made me feel truly heard. Tara has such a lovely, calming nature, and the whole experience felt relaxed and personal rather than rushed. I left feeling completely transformed. It’s so lovely to find someone who genuinely cares about their clients and takes such pride in what they do. Thank you, Tara, for such a wonderful experience. I’m so glad I found you and will definitely be back! ️

As always happy with the cut and service . Been coming for 12 years and no plans to change

Stef Thankyou My hair looks and feels amazing The cut is absolutely gorgeous I came in feeling awful drab left amazingly happy I may not be able to colour my hair no longer but this is Exactly his I wanted to feel Thankyou your simply the best x