Ken Picton Salon

Cardiff

Fantastic colour and finish! Thank you so much, I am absolutely delighted

She’s fab!

Love the colour and the cut. Wonderful. Thank you

Never had this happen to me before but wrong colour was put on my hair today not very happy but couldn’t stay to have it put right so will suffer this by washing it several times……….

Kitty was really efficient and helped me sort out a hair issue i was having! Super friendly service too. Lovely salon with a nice relaxed atmosphere. Thanks!

Excellent as always. Amanda and Hayley are great and would highly recommend.

Amazing haircut by Steff, he always looks after his customers and it’s a joy to visit.

Always fantastic x

Kitty is THE BEST for colour and really listens / does exactly what I want - Thank you!

Absolutely fabulous as always

Great colour and cut - thank you!

Hayley is great. During the consultation she listened to what I wanted, and put me at ease immediately. The cut was fabulous - I'm more than happy, and will be back!

Really happy with my colour by Rhian and Hayley was amazing as usual on cut.

Tara was very patient and understanding. She made me feel at ease and fully explained why I was having some issues with my hair. She talked me through the process and I trusted her completely. I have now just booked my next visit. Thank you ️

I’ve thought long and hard about sharing feedback this time. I’ve been a loyal customer for well over 20 years and had a fantastic experience with Amanda and Amber. But the reality is that the experience at the salon has changed massively over the past year and particularly over the last 4 visits. I feel increasingly that my loyalty and business isn’t recognised or appreciated. The front desk experience these days is brusque and unwelcoming to say the least - on recent occasions both arriving and leaving I have been made to feel that I am taking up staff time and distracting them from something more important. Coco was a refreshing change yesterday. I recently introduced a friend, as Amanda is such a brilliant colourist, but the experience she had with the reception team was poor on two phone calls and during her visit - I was embarrassed to have made the recommendation which was only rescued by the brilliant work of Amanda and Stef. Maybe it’s time to reconsider the customer experience, finally fix the broken chairs at backwash and retain loyal customers? I wonder if there will be a response to this feedback and will be very happy to discuss in further detail. Jane

Professional service Friendly and engaging stylist A nice cup of tea made and a good head massage at the basin!

Fabulous as always Steph. Came out of the slab feeling like a new woman

A very friendly welcome from Rebecca followed by an excellent haircut.Thank you!

Great haircut and very professional service. Thanks for a lovely experience.

Stef always gives me a really great haircut, which grows out beautifully. Thank you.